ANNOUNCEMENT CONCERNING SUPPORT COORDINATION

It is with regret that, the Board of Community Connections for Inclusion Ltd. (CCI) announces that, over the next three months, CCI will cease providing Support Coordination services under the NDIS.

CCI provides support coordination for 215 people with disability, principally in the ACT.
CCI will work through an orderly and measured process to help clients find new service providers and/or service arrangements.
Clients have already been contacted individually and all questions by clients should be directed to their support coordinator.
Plan Management services are not affected by this decision.
CCI is a local ACT not-for-profit organisation with more than 20 years of proud service to the people of Canberra. It has remained focused on providing support for people with disability to allow them agency over their lives, to engage as fully with the community as possible and to assist them to realise their lifegoals.
CCI has been actively engaged with, and supportive of, the National Disability Insurance Scheme. The introduction of the NDIS inevitably has required changes, and CCI has responded by making changes where possible and increasing efficiencies every year.
On-going determinations by the National Disability Insurance Agency (NDIA) on pricing of support coordination services – which have not increased at all in five years – has substantially contributed to the decision to cease support coordination. The cost of delivering support coordination has continued to increase each year with salaries, superannuation and workers’ compensation costs all rising.
CCI has also been unsuccessful in tendering for similar work funded by the ACT Government, together with other organisations that have long delivered grant-funded services in the ACT.
CCI held hopes to be included in a program announced by the NDIA in October 2024 – for which it lobbied – involving higher payments for quality support coordination service. However, eligibility criteria announced in February 2025 excluded its participation.
Having regard to this background, and other NDIA pricing and policy decisions, the CCI Board has been unable to determine a practical pathway to the sustainability of CCI delivery of support coordination.
Nothing will change immediately. This announcement is simply the start of a process of transition for CCI’s support coordination clients, which it will endeavour, as far as is possible, to make as smooth and as seamless as possible.
Media inquiries should be directed to the Board Chair, Stephen Fox, on 0450 323 324.
Provider inquiries should be directed to Janet Cholewick, Acting Executive Director, on 02 6296 1153.

ANNOUNCEMENT CONCERNING SUPPORT COORDINATION